FENVARULO™ / CUSTOMER CARE
A little help.
A brighter day.
Questions about your blind box, a recent order or your next little discovery? Our team is here to help.
service@fenvarulo.comReplies within 24 hours
Daily, 8:00 AM – 10:00 PM
01 / ORDER SUPPORT
Questions about an existing order
Please include your order number and the email address used at checkout when contacting us. These details help our team locate and review your purchase more efficiently.
02 / SOMETHING NOT QUITE RIGHT?
Problems with your order
If your item arrives damaged, defective, incomplete, incorrect or materially different from the product description, please contact us promptly.
Fenvarulo™ offers blind boxes and character-led collectibles, including vinyl figures, plush toys, charms and decorative pieces. Materials, finishes, packaging and protective parts vary by product.
After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund or return solution at no additional cost for an error attributable to us.
A note on collectible details: Minor differences in paint finish, texture, color tone, surface detail, plush shape or stitching may occur between individual pieces and are not necessarily defects. A randomly packed character differing from your preferred design is part of the blind-box format when the listing states that selection is random. This does not exclude damage, defects, missing items, incorrect products or material differences from the product description.
03 / RETURNS
Before returning an item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and instructions.
04 / RESPONSE TIME
We’re here to listen.
We aim to respond to customer inquiries within 24 hours. Requests requiring investigation with a shipping carrier, payment provider, fulfillment partner, return facility or another relevant service provider may require additional review time.
Fenvarulo™
Real people. Here for your little discoveries.
Replies within 24 hours